Easy to approach Easy to use
Clear steps, touchscreen interaction and multilingual journeys help customers move forward with confidence.
SMALL FOOTPRINT. BIG POSSIBILITIES.
Self-service
Made human
Meet Dwarvo. One smart kiosk that connects people to the services they need. From KYC to everyday transactions, make the next step a simple one.
Designed for people.
Configured for your business.
THE
EXPERIENCEA familiar touch
Concept imagery from our product presentation
EXPERIENCEA familiar touch
A simpler journey
Concept imagery from our product presentationONE PLATFORM. MANY POSSIBILITIES.
Banking + Telecommunications + Payments + Public services
THE PHYSICAL LAYER OF YOUR DIGITAL SERVICES
A small kiosk
A better connection
Your services are digital. Your customers are human. Dwarvo brings the two together with a guided, approachable interface in the places people already visit.
Your systems, connected
Designed to integrate with your existing verification and service systems through a jointly defined workflow.
Built around the service
Configure cameras, document capture, biometrics and other peripherals to suit the journey you want to deliver.
A KIOSK. NOT A SINGLE USE CASE.
What coulddo for you?
Start with the service that matters most. Add new journeys as your needs grow.
BANKING & FINANCIAL SERVICES
Less waiting
More banking
Bring routine customer journeys to a self-service touchpoint. Guide KYC information collection and make everyday banking more accessible.
- Guided KYC and customer information capture
- PIN, OTP or biometric authentication options
- Routine service requests and digital assistance
- Deployment in branches or suitable public locations
Journeys and controls are configured to your institution’s approved procedures and integration requirements.
Discuss a banking pilotJOURNEY PREVIEWWelcome. Let’s get started.
01
Select your serviceA clear starting point
02
Share your detailsGuided information capture
03
Verify and confirmThrough your institution’s systems
04
Complete your requestA clear confirmation or next step
REIMAGINING THE SERVICE POINTFLEXIBLE BY DESIGN
The right tools
For the right task
Build a service point around your workflow. The hardware, interface and integration come together as one customer experience.
Touchscreen
A clear, guided interface
Camera & documents
Identity information capture
Biometrics & signature
Options for your process
Service modules
Printing, SIM modules & more
Final configuration depends on the selected services, technical integration and operational requirements.
START FOCUSED. SCALE WITH EVIDENCE.
From possibility
to a working pilot
A practical path to test the experience
before a wider rollout.
Choose the journey
Agree on priority services, locations and what success should look like.
Connect the pieces
Shape the interface, hardware and system integration around your requirements.
Test in the real world
Review security, reliability, completion rates and the need for assistance.
Learn, then expand
Use pilot evidence to improve the experience and decide the next phase.
A FEW GOOD QUESTIONS
Let’s make
it clear
Is Dwarvo only for KYC?
No. KYC is one possible journey. Dwarvo can also be configured for telecom onboarding, payments, ordering, ticketing, check-in, information, feedback and interactive engagement such as gamification and loyalty. The available journeys are defined for each deployment.
Can it work with our existing systems?
Integration is planned around your existing systems and available APIs. Service ownership, data handling, security controls and support responsibilities are agreed during pilot planning.
Can customers use SIM and eSIM services?
SIM/eSIM onboarding is a proposed telecom use case. Activation depends on the operator’s verification, systems, approvals and chosen hardware configuration.
Can services run outside normal opening hours?
Selected journeys can be designed for extended availability. Actual access depends on the location, power, connectivity, backend service availability and support arrangements.
What if a customer needs help?
Self-service and assisted service can work together. The pilot defines when and how a customer is directed to staff or another support channel.
YOUR NEXT SERVICE POINT STARTS HERE
One kiosk
Your possibilities
Tell us which customer journey you’d like to make simpler.
We’ll explore the right starting point together.
BUILT BY COGNIX INSIGHTS
Local insight
Connected thinking
Software, integration and implementation expertise from Kathmandu, Nepal.
contact@cognixinsights.com+977-1-4540386Lal Colony Marg, Durbarmarg
Kathmandu, Nepal
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